To all our valued patients:
We hope you and your families are doing well during these unprecedented times. We would like to thank the first responders, nurses, physicians and all involved on the front lines for their dedication and efforts during this pandemic. To those members of our community and their families who have been impacted by the virus, we want to express our deepest empathy and concern. We, too, at ENT Surgeons have friends and family who have been affected by Covid 19 and understand the need to work together and support one another at this difficult time.
Ear, Nose & Throat Surgeons of Western New England has been providing care to the Pioneer Valley for over 50 years and although the obstacles we now face are certainly unique, we are here to serve our community. As the largest provider of adult and pediatric hearing, sinus/allergy, voice disorders and head and neck cancer care for Western MA, we have been forced to make many adjustments to our workforce and daily office operations. Despite the challenges created due to staff reductions, our remaining staff and providers are committed to delivering the highest level of care possible in this environment.
We are in the process of developing a new work flow and office hours to address your needs once Governor Baker lifts the stay in place order.
At the present time, we are beginning to see patients on a limited schedule in our Springfield and Northampton offices beginning Monday, May 4th. Our office at MaryLane hospital in Ware is still temporarily closed. If you believe you are in need of an appointment, please contact our office at 413-732-7426. Our staff will then work to triage your issues and concerns. For all of our visits in the office, we are practicing social distancing and attempting to screen symptoms and check temperatures of everyone who comes into our office. Unfortunately, we will not be able to see anyone with history of recent overseas travel, fever, cough, or flu like illness.
Fortunately, we have been very successful in implementing telemedicine using video and telephone technology to treat most conditions. During this epidemic to assist with physical distancing, most insurers are waving copays and co-insurance for telehealth visits. We are able to screen new patients for conditions that require an in-person evaluation, while beginning new treatments, alleviating your concerns or scheduling appropriate diagnostic tests. For our established patients we can address new problems, review current treatment plans or test results, discuss change in symptoms and any medication issues.
Issues like management of sinus and allergy disorders, headache, asthma, snoring and sleep apnea, chronic tonsillitis, vertigo and head and neck masses can all be addressed via telemedicine to avoid a delay in treatment.
We are even able to make remote programming adjustments for certain hearing aids fitted through our office. It's as easy as downloading an app on your smartphone and accepting our invite. Your audiologist will be visible on screen for live support and can even upload your new settings into your hearing aids while you are in the comfort of your own home! Call for more details.
Thank you for your patience and understanding during this difficult time.
